MEDIATION, NEGOTIATION AND MANAGEMENT IN CONFLICT RESOLUTION: AN EXAMPLE OF IT BUSINESS

Abstract

The article examines the psychology of conflicts in the IT business. It is determined that the psychology of conflicts in the IT business is complex and covers professional, personal, and organizational conditions for the emergence of conflicts. It is revealed that an effective tool for resolving conflicts in the IT business is negotiations as a method of voluntary communication to resolve the conflict and satisfy interests. It is noted that negotiations are universal in nature, as they allow taking into account interests and resolving the conflict under different conditions, in particular, negotiations can be organized online taking into account the different localization of the conflict subjects (IT business employees often work remotely). Negotiations are determined to be an effective, high-quality and universal tool for resolving conflicts in the IT business. It is emphasized that negotiations, through mediation, can be used in both large and small companies, for both internal and external conflicts. It is noted that, taking into account the special emotional state of people during the war in Ukraine, mediation can be the main alternative to judicial resolution of disputes between companies, where it is possible to use a mediator as an intermediary who can ensure the mediation process even without holding meetings with both parties at the same time, but acting as an intermediary between them in the process of communications and finding a solution. The emphasis is on the need to form corporate norms and standards regarding conflicts in IT companies.